Return & Refund Policy — Kymco Agility Mobility

Return & Refund Policy — Kymco Agility Mobility

1. Cooling-Off Right (Distance Transactions)

Under the ECTA, customers have the right to cancel their order for any reason within 7 calendar days of receiving the goods. If you choose to cancel:

• The return shipping cost will be your responsibility.

• A refund (of the purchase amount) will be processed within 30 days of cancellation. BusinessTechBusiness Tech Africa

2. Quality Guarantee (Implied Warranty under CPA)

If a product turns out to be defective, not fit for purpose, or doesn’t meet expectations, you may, within 6 months of delivery:

• Request a repair, replacement, or refund—your choice.

• As required by law, the repair, replacement, or refund must be done at our cost. michalsons.comHG.orgBusinessTech

3. No Returns for Change of Mind

South African law doesn’t grant a legal right to return goods simply because you changed your mind or prefer something else. That said, to reassure our customers, we offer a 7-day “satisfaction guarantee” on most in-stock scooters (excluding custom orders). Terms:

• Must be unused, undamaged, and in the original packaging.

• Return shipping is at the customer’s expense.

• Refunds or exchanges will be processed once items are returned and inspected.

• 4. Returns Process

To initiate a return or warranty claim:

1. Contact us within the relevant period (7-day cooling-off or 6-month warranty).

2. Provide your order number, reason for return, and any supporting photos (especially for defects).

3. For defective goods: we will arrange collection or instruct you on shipping at our cost.

4. For voluntary return: ship to our returns address (details provided upon approval).

5. Once received and inspected, we’ll confirm your preferred remedy—repair, replacement, or refund.

Processing Time:** Allow up to 10 business days for refunds after we receive and assess your return.

5. What We Don’t Accept

• Returns outside the stipulated time limits.

• Goods that are damaged due to misuse, lack of care, or third-party modifications.

• Items missing essential components, with broken seals, or permanently attached or disassembled parts.

6. Summary Table

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Need Help?

If you’re unsure whether your situation qualifies, or if you need assistance starting a return, simply contact our friendly support team at [sales@kymcoagilitymobility.co.za]